How do I find my order confirmation email?

If you don’t see your order confirmation in your inbox, please search these words: Coronado Island Film Festival Order Confirmation or search for the email address from which it comes which is: 

It will be in your inbox or possibly the junk folder of  the email you used to login.  Your ticket will be attached as a pdf that you can print or pull up on your device to be scanned at the door.

How do I sign in or access my CIFF Elevent account to purchase items or make reservations?

To login to purchase or to access your Elevent account, go to  and click on “SIGN IN” in the top left corner of the home page.  Be sure to use the email  associated with your Festival Package or Membership.  Use “forgot password” option if needed by entering your email address and then clicking on the blue “Continue”, you will see the forgot password option.

If you choose the “Continue with Google” option, it will prompt you to choose your gmail address and then you will enter your Google password, not an Elevent password.

When will the Festival Film Guide be online?

We will publish the Festival lineup the beginning of October and Package holders will get notification via email when they are able to reserve tickets with their ticket Package.

Covid-19 Safety Guidelines

We will be working closely with all local and federal agencies to ensure everyone’s safety as our primary priority by following CDC’s most updated recommended guidelines at the time of each event.
By attending a CIFF event, you understand and expressly acknowledge that risk of exposure to COVID-19 exists in any public place where people are present. It is highly recommended that you are vaccinate or have fully recovered from COVID and have natural immunity. You and any guests voluntarily assume all risks related to exposure to COVID-19, and waive, release, and discharge Coronado Island Film Festival from any and all liability. Be safe, smart, and considerate of others.

Having trouble with reservations?

Checklist: Are you logged in? Are you using the correct password you signed up with or tried to reset password? Still having issues? please email your requests to our awesome customer service team: Just go to and decide what you want to reserve.  Then email a list of your selections to

What makes CIFF special?

Check out what we are all about by clicking here

What is a Benefactor and how do I become one?

Benefactor Membership levels of giving elevate the experience for both year-round events and during the festival with top-notch perks for our most generous donors. We invite you to join us as a Benefactor member today! Click here for more information

When is your festival and how can I attend?

Traditionally, our festival runs in November of each year, around the Veterans Day holiday. For 2020, our festival is scheduled for Nov 11-15, and will be a mostly virtual experience with 3 outdoor screenings. For info on how to attend, click here. Also, you can follow us on Twitter, Instagram and Facebook to get updates.

How do I contact CIFF?

We’d love to hear from you! Email us at or you can call or text 619.821.9924. Click here for more ways to contact us.

Are you looking for volunteers?

Yes! Our volunteer crew are the glue that holds our festival together year after year and we’d love to have you on our team! To be added to our “interested” list, click here and someone will connect with you!

What is your refund policy?

CIFF has a strict NO REFUNDS policy. Tickets, Packages and Memberships are transferable when contacting customer service.

Scroll to Top