YOU’VE GOT QUESTIONS? WE’VE GOT ANSWERS

Accessing Your Virtual Event

When will I have access to my virtual event or live stream?

You will receive a Virtual Access email to the email address used to purchase your ticket. If the virtual event is already available for viewing, you will be presented with a link on the order confirmation screen immediately after purchase to start watching. When the virtual event begins at a scheduled date and time, you will receive the Virtual Access email one hour before the virtual event.

You can also access your virtual content on the event organizer watch page or on the Elevent TV app by entering your voucher code. The voucher code is in your Virtual Access email.

I can’t find the virtual event access email

Be sure to check spam and junk folders. Search your mailbox using the name of the organization that you purchased from, or the email address donotreply@mail.goelevent.com

You can access the virtual event from your Elevent Account on the Order History page. Click HERE for direct access. If not logged in, you will need to login first. You will see a view button displayed with the order details. as well as the voucher code for the event.

The view button will appear at the scheduled date and time for the virtual event. If you believe the virtual event should be available for viewing and is not, please contact the event organizer directly.

What are the computer system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Supported Mac OS browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Supported Windows browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

How do I watch from my iPhone, iPad or Android device?

For iPhone or iPad: watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Android phone or tablet: watch content using Chrome on Android 6.0 or later.

How do I watch from my TV?

CLICK HERE for ways to enjoy our virtual films on your television.

How do I contact CIFF?

We’d love to hear from you! Email us at info@coronadofilm.com or you can call or text 619.821.9924. Click here for more ways to contact us.

About Coronado Film Festival

What makes CIFF special?

Check out what we are all about by clicking here

What is a Benefactor and how do I become one?

Benefactor Membership levels of giving elevate the experience for both year-round events and during the festival with top-notch perks for our most generous donors. We invite you to join us as a Benefactor member today! Click here for more information

When is your festival and how can I attend?

Traditionally, our festival runs in November of each year, around the Veterans Day holiday. For 2020, our festival is scheduled for Nov 11-15, and will be a mostly virtual experience with 3 outdoor screenings. For info on how to attend, click here. Also, you can follow us on Twitter, Instagram and Facebook to get updates.

How do I contact CIFF?

We’d love to hear from you! Email us at info@coronadofilm.com or you can call or text 619.821.9924. Click here for more ways to contact us.

Are you looking for volunteers?

Yes! Our volunteer crew are the glue that holds our festival together year after year and we’d love to have you on our team! To be added to our “interested” list, click here and someone will connect with you!

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